Hello,
Earlier today I had an issue where a user couldn't print.. i had all setting set correctly on his machine. As he went to print, i checked the printer with the user and in "Jobs to Print" nothing was there.. I then attempted to print off my machine and i had the same issue when checking the printer.
I confirmed i could hit the ip address via cmd, i can make contact with the portal through ip address, on the printer you could see the address book, so we know the printer is on the network.
So i started to reboot the machine, once done i logged back into the printer (Secure Print) and the option to Print had disappeared... i had a look in the setting and nothing had changed.. as i backed out off the menus, "Print" re-appeared.
Test print and everything worked fine.
My question is.. why did this happen? Nothing had changed.
Thanks
Matt