I am officially stumped here...
I have an MF 4570dw that has always worked perfectly. It is connected to my network via Ethernet and assigned a static IP address. I have 4 computers on the network - 4 of them can print to the MF and only 3 of them can scan from it.
For the computer that will not scan:
- It's a win 10 x64 - computer is less than a year old
- It worked just fine in the beginning, then a few months ago I would have to select the scanner everytime I opened MF toolbox. You would have to hit the "settings" button, then just hit OK in order to access one of the 8 scan modes. Not a big deal, but otherwise it worked fine.
- Last week, I started getting an error message upon launching MF toolbox.
- "A supported scanner is not installed. Please install a supported scanner, and then restart Toolbox"
- To fix the problem I have done the following:
- Uninstalled all canon software, drivers and all instances of canon in my "devices and printers" and in my installed programs list.
- Re-downloaded (same versions of software) from canon website. Re-installed and rebooted inbetween each item in the following order
- Drivers MF4570dwMFDriversV2055W64usEN
- ToolBox_4911mf18_Win_EN
- when the above 2 didn't work, I then installed MF4500wUSBScanPatchW64EN
- Under Services, I stopped and then re-started Windows Image Acquisition.
- I cannot find a windows update that co-insides with the start of this problem.
- The scanner shows in the Device Manager
- Windows fax and scan utility can access scanner
- The other 3 computers can access scanner and vary between win7 and win10, all 64bit.
How can I get this PC to scan again? Is there other software I can use? I primarily scan documents using the feeder tray.
Thanks in advance,
Pigwheelin
