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Printer will print but gets stuck loading after scanning one page

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Hello,

 

I have an imageclass MF624cw. I'm not having any trouble printing from my Macbook Pro 2017. When I try to scan using the feeder, one page is fed through, the second page gets stuck halfway. On my computer, I see a "Scanning document 'scan' Page #1" message indefinitely. This message never goes away, the second page never gets fed through, and the scan never completes. 

 

This same issue arises if I try to scan from the tray instead of the feeder. I haven't been able to successfully scan a single page!

 

I've updated the printer's firmware. The scan function was working two weeks ago... no settings were changed. I tried deleting the printer from my computer and reconnecting it again. 


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