I know this has been posted before but I still haven't gotten the help I need, the "Email Support" isn't working and it is a weekend so noone is available to answer my call.
When I originally set up my printer I set it up for LAN but then the internet was unreliable so I so I started using the USB. When I did this the scanner stopped working. I uninstalled the software from my computer and reinstalled indicating that I would be using the USB and to my dismay it still says "Set the PC to start scanning!" when I try to scan.
I also used the forum to follow the instructions to Uninstall the DELDRV and CNMNPU and restarted the computer...but still the same message. I also used the forum to go the the "Save/Forward" button on the printer and selected the USB for my computer and the message "Set the PC to start scanning!" went away but now it just says "Processing....Please wait momentarilly" for about a minute then does nothing.
I have a HP laptop that runs Windows 7. How do I get my scanner to start working via the USB cord? Thank you.