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MF733CDW - Cannot scan from ADF

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Greetings Canon community,

 

I bought an MF733CDW printer from Amazon, perhaps not even a year ago.  The ADF used to work however it no longer seems to!

 

I have:

- Made sure the paper guides are set to the width of the 8 1/2 x 11 paper sheet I am feeding it

- Performed a custom scan from the software - all it does is to say to place originals in the feeder

- Confirmed that the ADF at least sees the paper.  I know this because I get prompted on the printer for paper size and stock, after which, the web GUI status page then shows that there is letter size paper in the feeder.

 

I do have zonealarm extreme security with paranoid settings with prompting enabled (it's amazing how many apps want to connect to the internet that do not need to) however I negated all firewall and application controls for my testing so that it was not a factor.

 

Any advice would be welcomed.
TIA!


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