Dear All,
I have ImageClass D1620 bought half year ago, recently trying to scan by feeder. Everytime, when I power up the computer, I have to re-install the driver if using the feeder feature, or it'll show the error message as below. The greyglass scan feature is fine. However, with a bunch of paper to scan, the greyglass one-by -one scan is impossible task. Does any one know about this issue.
"Cannot communicate with the scanner. The cable may be disconnected, or the scanner may be turned off. Check the scanner status and try again. The scanner driver will be terminated.
Code: 155,0,0 "
After the error message, re-install the driver will fix the problem, but if turn off the computer, next morning, power up, the same error message pops up.
Does any one can help? I tried to call support, but their phone system is like a labyrinth.
Thanks
Jolin