I'm printing a Microsoft Word document (shown below) to my MF644Cdw printer and it is not printing the text but it does print all images including the black "hand drawn" text from the document as seen in the second image below. I just replaced all four toner cartridges (using Canon cartridges) and the printer correctly indicates they are all full.
Is the font rendering in the printer somehow broken?
Are there any diagnostics I could try in order to help figure out what's going on?
Any other ideas?
product & version info:
Microsoft Word for Mac, Version 16.44 (20121301)
macOS Big Sur, version 11.1
Canon Color imageCLASS MF644Cdw
Version Information
Main Controller: 06.03
Boot ROM: 01.01
DCON: 02.01
Language: 01.19
Screenshot of Word document within Word:
Picture of the printed page:
