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D480 paper jam error message but no paper jam sensors not paper jam

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Hello,

 

I have a Canon D480 all in one machine and today when I turn on my printer it says "paper jam please open cover and remove toner".  I did and there is no paper jam at all.  I want to know is this common trouble with all of Canon printers or not?  This is false paper jam.  What is the acutally problelm with the printer that is displaying this message?  Is it the motherboard inside the machine has a problem or the sensors itself?

 

Thanks,

 

Mike


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