Printer: ImageCLASS MF733Cdw
*The latest firmware and drivers have been installed.
Operating System: Mac OS 12 Monterey
Hello Canon,
This is the dilemma: I cannot print legal sized documents from my MacBook running Monterey. The only paper option is letter. (see image posted below). I have no problem printing the same document from other devices but on my Macbook, everything gets compressed to letter size before printing. There is no Legal Size option. Apple support saw this post about a similar issue for a different printer but I simply do not have the same options available to me in settings.
I just spent 3 hours workig with Apple to resolve this issue and it was escalated to a senior support person. They belive it's an issue on Canon's end. They are asking me to seek your guidance before escalating to Apple's engineers.
Help me Obi Wan Canon-obi, you're my only hope!
Note: I tried using MS Word, Google Docs, Apple Pages, and Apple Preview. All had the same issue. Letter is the ONLY available paper size option.
Screenshot:
