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imageCLASS MF455dw FAXFORWARD to email

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My client recently purchased a MF455dw we configured the cannon E-Mail settings (passed the SMTP check connection) we also configured the RX/Forwarding settings however faxes still printing and when I checked the log and there seems to be an Error #806. The client is ready to return the device but I would like to fix the problem if it is possible. I will appreciate your help or guidance to resolve the issue. 

Thank you


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