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Canon Maxify Megatank GX5020 paper jams

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Last month I purchased the canon maxify megatank Gx5020 printer. I was only able to print once before my troubles began. The printer keeps getting paper jams. I don't overfill the cassette and the paper I use is good quality paper. In the settings I chose the option to clean it didn't help. Also tried to align the printer but it kept jamming.  I'm beyond frustrated that I can't print. I wonder if I just received a defective one. Any tips or tricks would be much appreciated. Thank you!


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