We have 3 of these printers in our office and the printing function is fine but when scanning using the software app for Windows 10 and gives a error when trying to scan off feeder on all 3 printers. It will advise to place originals in feeder when there is no paper jam and paper is aligned fine. All firmware is up to date on printer. We have uninstalled all drivers and reinstalled using canon's webpage for current drivers. Unsure what needs to be done. The settings are put on Feeder currently but was on Auto and gave errors when trying to use Auto. When we changed to Feeder it worked for one day. USB cable has been replaced as well.
WIN 10 Pro; Version 21H2; OS Build 19044.1889