Time to ask another question. 🙂
Usually, we've used 20LB paper in my 743. For the past several months, I've switched from 20 to 28. The machine has handled the thicker paper without issue...except for occasional backside stains that are not resolved by running the maintenance function that is intended to reduce smudging. (The function seems to simply run a blank piece of paper through the system to sop up any residual toner).
Anywhoo...I wanted to see if changing the optioning in the Paper Settings menu would help.
The setting for drawer #1 is LTR 20-22 Bond.
I changed the setting from 2 to 4 (26-28 I think) and exited out to the main screen.
I then asked the machine to print the ECO report to see what happens. The printer went into alarm and asked for me to load the paper into the drawer. Well, the drawer is full of 28LB LTR paper. I rechecked the optioning back in the Paper Settings menu. LTR + 26-28LB.
Curiosity got the better of me. Instead of going back to the original setting, I tried option #3 which is for paper weighing less that 26-28, but more that 20-22. Once that change was made, the alarm cleared, and the ECO report came out.
I then went back into the Paper Setting menu and selected option #4 again. I tried to print the ECO report a second time, but the machine went back into alarm. Went back to option #3, the alarm cleared, and the report came out.
I set the optioning back to #2 and called it quits after trying to see if something else needed to be changed in order to use the thicker paper settings (but not finding anything).
So, I am throwing this question out the group...What extra step is needed in order to select the option to use thicker paper in drawer #1 in the 743 (and I assume this would also apply to the 733)? As stated above, thicker paper can be used when the machine is optioned to use 20-24 weight paper. But I'd still like to try to option the unit correctly for 28LB & some reams of 32LB paper that I have squirrelled away.